Frequently Asked Questions

Counselling is a professional process where you talk to a trained therapist about your feelings, challenges, and goals in a safe and confidential space.

Counselling helps you cope with stress, anxiety, depression, relationships, workplace challenges, and personal growth through guided support.

Yes. All sessions are private and follow strict professional ethics. Your conversations will not be shared without your consent.

Our counsellors are certified professionals with qualifications in psychology and counselling, trained in multiple therapeutic methods.

You can talk about stress, anxiety, depression, trauma, relationships, marriage, grief, self-confidence, or any personal struggles.

If you feel overwhelmed, emotionally stuck, or unable to manage challenges, counselling may provide the support you need.

You can explore our counsellors on the website, select the one who fits your needs, and book directly through our platform.

We offer sessions via video call, phone call, and chat — giving you flexibility to choose what’s most comfortable.

Sessions generally last 45–60 minutes, depending on your counsellor and the type of support you need.

It depends on your situation. Some clients benefit from short-term counselling (3–6 sessions), while others prefer long-term support.

Yes. Studies show online counselling is as effective as face-to-face sessions, while offering more flexibility and comfort.

Yes. If you feel your current counsellor isn’t the right fit, you can request to switch to another professional.

Yes. Councelia offers single sessions and discounted packages to make mental health support accessible for everyone.

No referral is required. You can book a session directly with a counsellor of your choice on our platform.

Yes. Our counsellors specialize in relationship counselling, marriage therapy, and family counselling to resolve conflicts and improve communication.

Yes. We provide career and academic counselling to help you make informed decisions about your future path.

Yes. Councelia offers sessions in multiple languages including English, Hindi, and other regional languages.

Yes. We provide age-appropriate counselling for children, teens, and young adults to address emotional, academic, and family concerns.

We do not provide crisis intervention. If you are in immediate danger or facing a mental health emergency, please call your local helpline.

Come with an open mind. You may want to note down what you’d like to discuss. The first session is about building trust and setting goals.