Privacy Policy | Councelia
This Privacy Policy is created by Councelia in order to demonstrate our commitment to protecting user privacy and safeguarding personal information. It explains the information that Councelia collects, processes, uses, shares, and protects when a user accesses our website or voluntarily provides details for accessing Councelia’s web.
Councelia will not use or share your information with anyone except as described in this Privacy Policy. By using our services, you agree to the practices described in this Privacy Policy at that time. If you do not agree, please do not use our website, app, or services.
The term “Personal Information” in this policy refers to any information that can identify you or be reasonably linked to you. For the purposes of this Privacy Policy, “Personal Information” shall have the meaning as assigned to the term “Sensitive Data and Personal Information” under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Information Collected
Some parts of our website and app contain forms where you may voluntarily provide personal details such as:
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Name
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Email address
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Phone number
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Gender
Personal data
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Class/Grade (for students)
This information may be collected when:
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Registering for counseling sessions, seminars, workshops, or training.
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Submitting inquiries through email or contact forms.
We use this information only for the purposes intended and do not sell or rent it to third parties.
If you share your contact details with us, we may use them to reach you via Call, SMS, Email, or WhatsApp, even if your number is registered under DND (Do Not Disturb).
We also automatically record certain technical details for statistical purposes, such as:
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Server address and domain name
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Browser type and version
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Date and time of access
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Pages visited and documents downloaded
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Referring website address
This helps us improve user experience and analyze traffic patterns.
Cookies
Our website/app may use cookies and tracking technologies for enhanced user experience.
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Cookies do not collect personal data.
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Cookies are temporary and deleted once you close your browser.
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They may be tied to previously provided information to help personalize your experience.
External Links
Our website/app may contain links to third-party websites for convenience. Councelia is not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.
How We Use Information
Councelia collects and uses personal information for lawful and service-related purposes, such as:
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Authenticating your identity and providing secure access.
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Tracking candidate engagement for counseling programs.
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Delivering services you requested (counseling, career guidance, workshops, etc.).
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Informing you about admissions, scholarships, training, or career opportunities.
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Resolving disputes or troubleshooting issues.
Protecting Your Information
We implement strict security practices to prevent loss, misuse, and unauthorized access to your data.
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Users creating accounts must maintain confidentiality of login credentials.
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Councelia will never request your password via email or phone.
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While we follow best practices, no method of transmission over the internet is 100% secure. Users accept that risks beyond our control may exist.
Confidentiality and Disclosure
Councelia does not sell, rent, or trade your personal data. However, we may share information in the following cases:
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Service Benefits – To provide additional programs, skill development, or partner services with your consent.
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Legal Obligations – To comply with government or law enforcement requests, regulations, or legal processes.
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Safety & Security – To prevent fraud, protect public safety, or enforce our Terms & Conditions.
Managing Your Information
You are responsible for maintaining accurate information.
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You may correct or update your details via the app or website.
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Some information may remain in our database backups due to technical/legal requirements.
Disclaimer
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The content, materials, and information provided by Councelia are for educational and informational purposes only.
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Councelia is not liable for decisions made solely based on the information provided through our platform.
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We make every effort to keep the website running smoothly, but downtime due to maintenance or technical issues may occur.
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Councelia is not responsible for third-party content, links, or services provided via external websites.
Modifications to Privacy Policy
This Privacy Policy may be updated periodically to comply with legal requirements or enhance clarity.
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Updates will be posted on this page.
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Continued use of Councelia’s services indicates your acceptance of the updated policy.
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Users are advised to check this page regularly for changes.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, you may contact us:
📧 support@councelia.com | help@councelia.com
📞 9695949324 | 9648736666