At Councelia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.councelia.com] (the “Website”).
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, and other details provided during sign-up or consultation booking.
- Payment Information: We may collect billing details and payment method information if you purchase services.
- Usage Data: Information such as IP address, browser type, and pages visited.
- Communication Data: Messages, feedback, and interactions with our counselors.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide personalized counseling services.
- To process payments securely.
- To improve our services and website experience.
- To communicate with you regarding updates, offers, and support.
- To comply with legal obligations.
3. Data Protection & Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, so we encourage users to take precautions.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share it with:
- Counselors and Advisors: To provide the requested services.
- Payment Processors: For secure transactions.
- Legal Authorities: If required by law.
5. Cookies & Tracking Technologies
We use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your stored data.
7. Contact Us
For questions about this policy, contact us at [support@councelia.com].